Interactive Kids Tour – Santa's Secret Helpers Tour
Children explore the twinkling halls of Castle Noel at a kid-friendly pace, taking in millions of holiday lights, towering trees, and animated New York City window displays. Young helpers test potential stocking-stuffer toys and treats, craft indoor snow, and mix reindeer food to take home. The journey finishes by meeting Santa, climbing Santa Klaus Mountain, and riding down Ralphie's Giant Slide.
What to Expect
Hands-on elf adventure with toy testing, snow making, and Ralphie's slide.
Event Details
Food & Drink
The Hideaway Tavern & Patio offers full-service meals before, during, or after the tour.
Local Insight & Ratings
Family Friendly
Best For
Families with young children
Vibe
Playful and magical
Energy Level
Moderate
Photo Friendly
High
Weather Sensitivity
None
Location
Know Before You Go
- Tickets: From $25.95. – Get tickets
Tips & Advice
- Prepare a Letter to Santa before arriving; a Santa Card is available in the gift shop if you forget it.
- Reserve a tour in advance, as Castle Noel requires reservations during the Christmas season and tour slots are limited.
- Choose an available booking slot carefully; the listed tour experience takes about 100 minutes.
- Allow time to visit the Hideaway Tavern & Patio before, during or after the tour if you want a meal.
- If you cannot attend, contact Castle Noel rather than missing the reservation; no-shows receive no refund or rescheduling.
Special Events & Promotions
- The newly introduced interactive children's tour is offered on limited days and sessions.
- Children can purchase a Santa Card in the gift shop if they arrive without a Letter to Santa.
Quick Actions
Frequently Asked Questions
Who is the Santa’s Secret Helpers Tour designed for?
It is a child-friendly interactive tour; parents and other adults enjoy the experience alongside children.
What do children do during the tour?
They explore the displays, test and choose toys and treats to take home, make indoor snow and mix reindeer food, then meet Santa, climb Santa Klaus Mountain and ride Ralphie’s Giant Slide.
What should my child bring or prepare?
Prepare a Letter to Santa before arriving. If you forget, a Santa Card can be bought in the gift shop.
Is food available at Castle Noel?
The Hideaway Tavern & Patio is a full-service restaurant offering meals before, during or after the tour.
How long should we allow for the tour?
The listed booking slots run for about 100 minutes.
More Christmas Events near Medina
Always check the official website for the most current information.
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