Artistic rendering – Event may differ
Christmas Wonderland Santa's Grotto Experience
Magical train ride to meet Santa and choose a gift
About
Step into a magical Christmas Wonderland and meet Santa Claus himself in his enchanting Ice Kingdom. Begin your journey on the festive 'Santa Express' train, winding through a reindeer forest before arriving at Santa's magical domain. You'll then visit the Elves' toy shop to select a special gift, all while immersed in beautiful animated scenes and festive cheer.
Our Take
Family Friendly
Best For
Families with young children
Vibe
Magical and festive
Energy Level
Low to medium
Budget
$$
Photo Friendly
Weather Sensitivity
Low
Special Events & Promotions
- Tickets on sale from 10am Fri 5 Sep 2025
- Children ticket price includes choice of present from Santa's toyshop
- Babies in arms (under 12 months) ride for free but do not receive a toy
Always check the official website for the most current information.
We've done our best to keep details up-to-date, but event schedules, prices, and policies can change. For the latest updates, please visit the official website or contact the organizers directly.
Location
Event Details
Pricing
$$
Duration
Approximately 1-2 hours for the experience
Ages
All ages
Neighborhood
Crews Hill
Timed Entry
Yes
Organizer
Christmas Wonderland
Practical Information
Parking
Free car park available in front of the main entrance. An overflow car park is located 300 yards away during busier periods.
Accessibility
Additional assistance can be made available if notified in advance. Contact them with your booking reference and dates, or before booking if you have questions.
Pet Policy
Guide dogs allowed, but restricted on certain attractions
Food & Drink
A variety of food and drink options are available on-site. Outside food is not permitted. Dietary requirements can be catered for.
Quick Actions
Tips & Advice
- Book your tickets well in advance, as the event operates on a 100% pre-booked basis and tickets are not available on the day.
- Arrive 15-20 minutes before your scheduled time slot to ensure a smooth entry and avoid missing your experience.
- Dress warmly, as while most of the event is indoors, some attractions are outside.
- Babies under 12 months can ride for free with a paying adult but will not receive a toy.
- If you require additional assistance, be sure to mention it during the booking process.
Frequently Asked Questions
What is Christmas Wonderland?
Christmas Wonderland is a family-friendly Christmas spectacular event.
Can I buy tickets on the day?
No, the event is 100% pre-booked. Tickets are not available for purchase on the day, so please book in advance to avoid disappointment.
What is included in the ticket price?
Your ticket includes a journey on the 'Santa Express' train ride, a reindeer visit, and a gift from Santa's Toy Shop (depending on ticket selection).
Are dogs allowed?
Guide dogs are permitted, but they cannot accompany visitors on the 'Santa Express' train ride, reindeer attraction, or into Santa's Toy Shop.
What food options are available?
You cannot bring your own food, but a variety of food and drink options are available on-site, and they can cater to dietary requirements.
