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The Polar Express Train Ride
Magical Polar Express train ride with Santa and Silver Bell.
About
All aboard for a magical journey on The Polar Express! Departing from Utica's Union Station, this enchanting train ride brings the classic story to life. Passengers will be served hot chocolate and cookies while traveling north. Upon arrival at the North Pole, Santa Claus himself will board the train to visit with each family and present the first gift of Christmas: a Silver Bell. Families are encouraged to wear their pajamas for this unforgettable holiday tradition.
Our Take
Family Friendly
Best For
Families with young children
Vibe
Magical, festive, whimsical
Energy Level
Low
Budget
$$
Photo Friendly
Weather Sensitivity
Low
Special Events & Promotions
- Customers who purchase tickets online from April 1st - April 30th can pick their own seats.
- Opening scene begins inside the lobby of Union Station before boarding.
Always check the official website for the most current information.
We've done our best to keep details up-to-date, but event schedules, prices, and policies can change. For the latest updates, please visit the official website or contact the organizers directly.
Location
Event Details
Pricing
$$
Duration
Approximately 2 hours
Ages
All ages
Timed Entry
Yes
Organizer
Adirondack Railroad
Practical Information
Parking
There are multiple parking lots around Utica's Union Station, but parking may be limited due to the large number of passengers. Guests should ensure they are not parking in a no-parking zone.
Accessibility
The train is wheelchair accessible with a maximum door opening width of 26 inches. Restrooms on the train are not wheelchair accessible, but accessible restrooms are available at stations. Guests with mobility concerns should contact the office to reserve wheelchair seating.
Pet Policy
No pets allowed
Food & Drink
Hot chocolate and cookies served onboard; cafรฉ car available for additional food and beverages.
Quick Actions
Tips & Advice
- Arrive at least one hour before your scheduled departure to allow ample time for ticket pickup and boarding, especially during peak times.
- Consider booking all tickets for your group under a single reservation to ensure you are seated together, as seating is assigned and requests to change cars are not accommodated.
- Dress in pajamas for the full Polar Express experience, as many children and adults do! Don't forget your camera to capture memories with Santa.
- First Class tickets include a souvenir ceramic mug and bag for each ticket holder, offering an enhanced experience with table seating.
- If you need to reschedule, do so at least 48 hours in advance of your departure time, as this is subject to availability and a service charge.
Frequently Asked Questions
How can I buy tickets?
Tickets can be purchased online through the FareHarbor booking system or by calling a customer service representative at 1-800-819-2291.
How will I get my tickets?
All tickets must be picked up in person at the ticket window no earlier than 1 hour prior to departure. The reservation holder must present a valid ID to receive their ticket envelope containing the golden tickets.
Is the train wheelchair accessible?
Yes, the train is wheelchair accessible with a maximum door opening width of 26 inches. However, restrooms on the train are not wheelchair accessible. Please contact the office to reserve wheelchair seating.
Can I change my seat or move cars once on board?
No, all seating is assigned. Car attendants will assist passengers with seating based on the assigned seating listed on their boarding envelope. Seating is arranged in groups of four.
What is the cancellation/refund policy?
Cancellations made 7 days or more from the scheduled trip incur a 10% fee. Cancellations made less than 7 days prior to the trip incur a 30% fee. Ride credits, valid for one year, are also available.
