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THE POLAR EXPRESS™ Train Ride London
Immersive theatrical Polar Express train journey with Santa visit.
About
Embark on a magical journey aboard THE POLAR EXPRESS™ Train Ride London, departing from Euston Station. This immersive theatrical experience brings the beloved film to life, offering families a chance to don their pajamas and enjoy a festive adventure. Sing along to familiar songs, meet Santa Claus, and receive the iconic silver sleigh bell. It's a truly enchanting way to create lasting Christmas memories.
Our Take
Family Friendly
Best For
Families with young children
Vibe
Magical, festive, immersive
Energy Level
Moderate
Budget
$$$
Photo Friendly
Weather Sensitivity
Low
Special Events & Promotions
- More dates added for 2025 season
- Carers discount available (50% off carer's ticket with proof of DLA, PIP, or Access Card +1)
- Ticket Protection available for recouping costs under covered reasons
Always check the official website for the most current information.
We've done our best to keep details up-to-date, but event schedules, prices, and policies can change. For the latest updates, please visit the official website or contact the organizers directly.
Location
Event Details
Pricing
$$$
Duration
Approximately 1 hour 30 minutes to 2 hours total experience time
Ages
All ages
Timed Entry
Yes
Organizer
PNP Events Ltd
Practical Information
Parking
There are many public car parks in and around London. Visitors may wish to park on the outskirts and utilize the London Underground with a connection available at Euston Station. Specific parking purchase options are also available.
Accessibility
Information regarding guests with disabilities is available. Due to the heritage nature of the carriages, wheelchairs and pushchairs are not accommodated on board. Passengers must be able to step onto the train and make their own way to their seat.
Pet Policy
Service dogs are welcome but must sit under the table. Therapy dogs, emotional support dogs, and other animals are not permitted.
Food & Drink
Hot chocolate and cookies are served on board.
Quick Actions
Tips & Advice
- Arrive at your booked check-in time, but be aware that train times can shift by up to an hour, and the total experience can last 1.5-2 hours. Plan onward travel with at least a 3-hour buffer after your check-in time.
- Dress in pajamas and dressing gowns for a fully immersive experience, but ensure you wear sturdy, closed-toe shoes for safety on board the heritage carriages.
- If booking for a group larger than four, make a single group booking to maximize the chances of being seated together, as separate bookings cannot be guaranteed to sit as a party.
- Be aware that due to the heritage nature of the carriages, large bags, rucksacks, and pushchairs are not allowed on board and must be stored in lockers at Euston station (subject to availability and extra charge).
- If you have allergies, ensure you add this information to your order during the booking process via the pop-up before checkout.
Frequently Asked Questions
When will I receive my tickets?
E-tickets will be sent out two weeks before your scheduled visit.
What is the seating arrangement like?
Carriages have seating arranged in groups of four around a table or in pairs. While priority is given to early bookers for the best seats, seating arrangements can change without notice. Efforts are made to seat families together, but separate bookings cannot be guaranteed to sit together.
Can I get a refund or reschedule my tickets?
Cancellations, refunds, or reschedules are not offered less than 60 days prior to the event. Changes made more than 60 days in advance are subject to a £20 admin fee. Service charges, booking fees, and ticket protection are non-refundable.
What happens if I arrive late?
Timings are strict due to operating on the main line. While staff will try to assist, there are strict cut-off times for boarding, and doors will be locked, preventing late arrivals.
Are animals allowed on board?
No, dogs and other animals are not allowed on board, with the exception of registered assistance dogs, which must sit under the table.
