Artistic rendering – Event may differ
The North Pole Experience at Otterspool Adventure
Magical journey to the North Pole with Santa and ice skating.
About
Step into a magical Christmas wonderland at The North Pole Experience. Journey on the Snowtrail Express to the North Pole Town Square, then visit the Elf Workshop and Mrs. Claus's Kitchen. Meet Father Christmas in his grotto, pick out a toy, and enjoy unlimited ice skating. This immersive family event promises festive cheer and unforgettable memories.
Our Take
Family Friendly
Best For
Families with young children
Vibe
Magical, festive, enchanting
Energy Level
Moderate
Budget
$$
Photo Friendly
Weather Sensitivity
Low
Special Events & Promotions
- Members receive a 20% discount on Christmas Experience bookings.
- Children receive a teddy bear, gingerbread treat, and a toy.
- Keepsake photos with Santa can be purchased separately.
Always check the official website for the most current information.
We've done our best to keep details up-to-date, but event schedules, prices, and policies can change. For the latest updates, please visit the official website or contact the organizers directly.
Location
Event Details
Pricing
$$
Duration
Up to three hours per visit
Ages
All ages
Neighborhood
Otterspool
Timed Entry
Yes
Organizer
Otterspool Adventure Centre Limited
Practical Information
Parking
Free on-street parking is available along Otterspool Drive. A free car park is located at the top of Mersey Road (5-minute walk).
Accessibility
Ground level disabled toilet facilities are provided. Contact them for any additional requirements.
Pet Policy
Service animals welcome
Food & Drink
Festive shops and restaurants available, including Mr. Toasty's Marshmallows for roasting treats over a firepit. Cafe and Ice Cream & Farm also available.
Quick Actions
Tips & Advice
- Arrive on time for your booked session, as latecomers may miss activities and cannot be accommodated.
- Consider booking a child's ticket even for infants under 12 months if you wish them to receive a teddy bear and gingerbread.
- Prams have limited space in activity rooms; consider using the high chairs available in the cafe if needed.
- Members receive a 20% discount on their Christmas Experience booking, but this cannot be combined with other offers.
- Allow ample time for parking, as Otterspool Drive can get busy during the event. The free car park at the top of Mersey Road is a good alternative.
Frequently Asked Questions
What is included in my ticket?
Your ticket includes the Snowtrail Express, North Pole Town Square, Elf Workshop, Mrs. Claus's Kitchen, Father Christmas's Grotto, a toy from Santa's Toy Shop, and unlimited ice rink play.
What time should I arrive?
You must arrive on time for your Christmas Experience booking. Late arrivals cannot be accommodated, and missed activities cannot be accessed.
Are prams allowed?
Prams have limited space in some activity rooms, and the number of tickets for children under 12 months per session is limited. High chairs are available in the cafe.
Can I change or cancel my booking?
Bookings are non-refundable. You can change your time session or date online via your Universe account, subject to availability and if changing to the same tier ticket.
Is there parking available?
There is free on-street parking along Otterspool Drive. A free car park is also available at the top of Mersey Road, approximately a 5-minute walk away.
