Artistic rendering – Event may differ
The Polar Express Train Ride
All aboard for a magical journey to the North Pole on THE POLAR EXPRESS™ Train Ride! Families can relive the classic tale as chefs share the story and serve hot chocolate and cookies. Meet Santa and his elves at the North Pole and receive a special gift before singing carols on the way back. Don your pajamas for the ultimate festive experience!
What to Expect
Magical train journey to the North Pole
Know Before You Go
- Tickets: $$$$ – Get tickets
- Accessibility: An ADA-compliant car is available. Please contact the reservations desk directly at 855-632-7729 to book tickets for parties including a wheelchair passenger. Service animals are allowed on non-ADA compliant coaches if the passenger does not require ambulatory assistance. Motorized wheelchairs or scooters are only permitted on the ADA-equipped car.
- Pets: No pets allowed (service animals welcome)
Local Insight & Ratings
Family Friendly
Best For
Families with young children
Vibe
Magical, festive, whimsical
Energy Level
Low
Budget
$$$$
Photo Friendly
Weather Sensitivity
Low
Special Events & Promotions
- Receive a silver sleigh bell from Santa
- Keepsake mugs included with First Class, Dome, and Presidential seating
Tags
Featured Video
Website & Socials
Location
Event Details
Duration
Approximately 60 minutes
Ages
All ages
Timed Entry
Yes
Organizer
Texas State Railroad
Food & Drink
Hot chocolate and cookies served on board; concessions available at the Palestine Rail Depot.
Quick Actions
Tips & Advice
- Book tickets well in advance, especially for popular dates and seating classes, as they sell out quickly.
- Arrive at least 45 minutes prior to your ticketed departure time to allow ample time for check-in and boarding.
- Consider purchasing the official "The Polar Express" book to read along with your child during the journey.
- Dress in pajamas for the full, immersive experience, as encouraged by the event organizers.
- Confirm your departure location is the Palestine Depot, as the event is not affiliated with other Polar Express events in Texas.
Frequently Asked Questions
What is the phone number for reservations or customer service?
The Reservations/Customer Service Desk phone number is 855-632-7729.
Where does THE POLAR EXPRESS™ Train Ride depart from?
All Polar Express train rides depart from Texas State Railroad’s Palestine depot, located at 789 Park Road 70, Palestine, TX 75801.
What is included in the ticket price?
All tickets include the train ride, hot chocolate, and cookies. First-class, Dome, and Presidential-class passengers also receive a complimentary keepsake mug.
What is the cancellation and rescheduling policy?
Tickets can be cancelled up to 30 days before departure with a $20 fee per ticket. Cancellations within 30 days are non-refundable. Missed trains may be rescheduled for a $20 fee, subject to availability.
Are pets allowed on the train?
Pets are prohibited on all excursions. Service Animals, as defined by the ADA, are allowed. Emotional support or comfort animals are not permitted.
Always check the official website for the most current information.
We've done our best to keep details up-to-date, but event schedules, prices, and policies can change. For the latest updates, please visit the official website or contact the organizers directly.
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